U.S. government received 4,176 complaints — and one compliment — about airline travel in June


Travelers wait in line throughout verify in at John Wayne Airport in Santa Ana, CA on Wednesday, June 30, 2021.

Paul Bersebach | MediaNews Group | Orange County Register through Getty Images

Air vacationers’ complaints to the federal government jumped almost 18% in June from a month earlier as flight cancellations and different disruptions rose, the Department of Transportation mentioned Friday.

The DOT received 4,176 complaints about air service in June, greater than 55% of them involving refunds. It additionally received one compliment however didn’t instantly say which airline or matter it was about.

Airlines struggled with staffing shortages this summer season, the results of a surge in air travel demand that exceeded their expectations. Earlier in the pandemic the airways had urged 1000’s of workers to take retirement or leaves to chop prices.

Ten U.S. airways canceled 1.6% of the 573,779 home flights they scheduled in June, nearly 4 occasions the speed in contrast with May, the DOT mentioned. The on-time price fell to 74.6% from 86.2% a month earlier.

Hawaiian Airlines, Delta Air Lines and Alaska Airlines had the very best on-time charges in June at 87.7%, 86.8% and 80.7%, respectively. Allegiant Air had the bottom on-time arrival price of the 10 airways at 56.6%, adopted by Southwest Airlines at 62.4% and JetBlue Airways at 65.1%.

American Airlines got here in fourth place in on-time arrivals at 74.3%, with Spirit Airlines at 74.1%, United Airlines at 73.9%, and Frontier Airlines at 69.5%.

Dallas-based Southwest had a pair of technology failures in June that contributed to flight cancellations and delays.

The DOT information doesn’t cowl the late July and early August meltdown at Spirit after the provider canceled greater than 2,800 flights throughout a spate of dangerous climate, expertise issues and staffing shortages. American additionally canceled hundreds of flights in early August after dangerous climate at its Dallas/Fort Worth International Airport hub mixed with staffing shortfalls.

Earlier this week, American mentioned it paused plans to shut down a pilot training heart in Charlotte, North Carolina, due to the necessity for extra pilots to deal with the surge in travel demand.



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