Sleeping at the airport: American Airlines flight attendant, pilot unions complain about lack of hotel rooms


An exterior view of an American Airlines B737 Max airplane is seen as a person walks at Dallas-Forth Worth International Airport in Dallas, Texas on December 2, 2020.

Cooper Neill | AFP | Getty Images

Labor unions representing 40,000 American Airlines pilots and flight attendants say the provider has failed to supply crews with sufficient transportation and sufficient resorts throughout layovers, a pattern that’s depriving them of relaxation in some instances.

In grievances filed with the provider on Tuesday, the Association of Professional Flight Attendants and Allied Pilots Association stated crews are dealing with hotel reserving and transportation delays whereas on the highway.

“We have Flight Attendants sleeping in airports and outside of baggage claim due to the company not providing hotel accommodations in a timely manner,” APFA National President Julie Hedrick stated in a press release. “Crew rest is being impacted, and clean, comfortable, and quiet rooms are not being provided for required rest.”

American stated in a press release that it’s wanting into the unions’ issues. “Taking care of our crewmembers while they’re away from home is a priority for American,” it stated.

On July 17, a number of American Airlines’ flight attendants stayed in a single day on cots at Glacier Park International Airport in Montana after flight delays led crews to succeed in their authorized limits on work for the day, in response to the union and airline.

There weren’t sufficient out there hotel rooms in the in style vacationer vacation spot, a union official stated. The crew was initially speculated to return to their New York base on the similar day.

The incident was uncommon however flight attendants have usually arrived at locations with out lodging, face lengthy waits for rooms and in depth maintain occasions for crew lodging help, the union official stated.

The airline looked for hotel choices so far as three hours away however there was no availability that evening, which coincided with a big music competition, in response to American. A spokeswoman stated that the incident was an “anomaly” and that the firm is working to stop it from occurring once more.

Earlier this week, American instructed flight crews they might use an app to attempt to rebook themselves as a result of of lengthy waits to e-book resorts as a result of of “irregular operations” in the community, in response to a memo, which was reviewed by CNBC.

As journey restrictions proceed to weigh on demand for journeys overseas, American and different carriers have ramped up service to smaller airports which can be gateways to out of doors locations, which have been extraordinarily in style in the pandemic. Car leases and hotel room provide has been arduous to search out or costly in these areas this summer season.

Tightly packed flight schedules and a few crew shortages have worsened disruptions as a consequence of climate and different points.

APFA stated it has acquired complaints from crew members reminiscent of discovering that no rooms can be found after they get to a layover hotel and that they face “excessive” maintain occasions for hotel reserving companies.

A lack of hotel rooms and lengthy wait occasions for customer support are points which have additionally confronted airline prospects this summer season as the business grapples with a shortfall of staff to deal with the spike in demand that materialized quicker than carriers anticipated.

The pilots’ union, APA, stated it needs pilots reimbursed for lodging bills together with after they have to search out hotel rooms themselves.



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