Make Way for the Travel Agents. Again.


Nicole Piatak, a nanny from Stow, Ohio, started working with Ms. Bendel in the fall of 2019 to plan her honeymoon, a six-day journey to Hawaii, in October 2020.

“I love travel and adventure, but planning can be very overwhelming and exhausting for me,” Ms. Piatak, who’s 27, stated.

When Hawaii closed its borders to vacationers final yr, Ms. Bendel took the reins rebooking her journey to January.

“Once a twice a month, I would hear from her with updates on the situation in Hawaii,” Ms. Piatak stated of Ms. Bendel. “I was so upset that we weren’t able to go in October, and she just took all of it off my plate.”

While the outlook for 2021 is extra promising, journey brokers are nonetheless reeling from the devastation of 2020. According to ASTA, the common company noticed enterprise crater 82 p.c final yr and it laid off about 60 p.c of its employees.

“The first couple of months, travel advisers were cracking their knuckles, getting their headsets on,” stated Erika Richter, ASTA’s senior communications director. “They were heads down, getting people home. Now, mind you, they weren’t getting paid.”

Barring reserving charges, which might vary from $25 to round $100, relying on the kind and complexity of a visit, brokers usually make cash with commissions from cruise strains, accommodations, tour operators, generally airways, usually months after the shopper takes the precise journeys. When folks aren’t touring, brokers aren’t making a lot, if any, cash.



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