After Whistle-Blower Goes Public, Facebook Tries Calming Employees

Executives additionally distributed a listing of speaking factors, a duplicate of which was obtained by The Times, so staff knew what to say if family and friends requested them about “recent events.” That record included a denial that Facebook places revenue and progress above individuals’s security and the way the corporate has referred to as for laws from the federal government.

In Mr. Zuckerberg’s often scheduled question-and-answer session with workers, which befell on Thursday, he defended Facebook and disputed Ms. Haugen’s characterizations, in line with the recording of the assembly.

“We care deeply about issues like safety and well-being and mental health,” he mentioned at one level. “So when you see press coverage that just misrepresents our work and takes that out of context and then uses that to tell narratives that are false about our motives, it’s really hard and disheartening to see that.”

Between questions on a crippling Facebook outage on Monday, when all the firm’s apps turned inaccessible globally for greater than 5 hours, and points surrounding labor certification for international workers, Mr. Zuckerberg additionally argued that Facebook spent way more on analysis and security than bigger corporations resembling Google, Apple and Microsoft.

He assured workers that Facebook would finally come out for the higher.

“The path to the long term is not smooth, right? It’s not this, like this straight line,” Mr. Zuckerberg mentioned. “You know, sometimes, you get thrashed.”

Outside of the assembly, workers have had livid debates about Ms. Haugen and her claims. Some have argued that Facebook ought to invite her to talk at a companywide assembly, in line with messages considered by The Times. One mentioned that her testimony was a “wake-up call” for Facebook that felt lengthy overdue.

But different staff questioned Ms. Haugen’s motives, her background and her credentials. In one inside message, an worker mentioned Ms. Haugen was “clueless.” Some mentioned she lacked technical data.

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